Delivery & Returns

• Allow approximately 6 weeks for production and shipping.

• Once your package ships you will be sent a notification email.

• Allow approximately 6 weeks for production and shipping.

• Orders of up to 4 editions will be rolled together.

• Orders consisting of 5 or more editions will be flat packed and therefore incur an additional postage and packaging charge.

• We will email a payment link for the additional charge.

• Please be patient - we will dispatch all prints as quickly and safely as possible but some delays may occur.

• Prints will be delivered in recyclable tubes.

• Goods are normally dispatched within 6 weeks. If we are unable to despatch your order within 6 weeks, we will contact you by e-mail.

• If an item is returned to us by the shipping company after delivery is attempted, we will require repayment of the shipping cost before items are re-sent.

Fire Sale is confident you will be satisfied with your purchase however if not, you have the right to cancel your order. We must be notified in writing within 14 days of receipt or one month of purchase, whichever comes first. As long as the piece is returned damage free within their original packaging alongside original proof of purchase.

 To notify us simply email support@fire-sale.store

 Include the following to help us identify your order as quickly as possible:

 ·       Your order number

·       Full name

·       Delivery address

 We will provide the returns address in the return email.

 We will refund your purchase within 14 days of receiving the returned goods.

 Shipped artworks can be returned to us via post and refunded minus the shipping and packaging cost. Fire Sale cannot accept responsibility for loss or damage to returned goods whilst in transit. If you do have to return any item, kindly use a trackable system such as a parcel delivery or courier service. Return postage fees are the responsibility of the customer.

However, once it has left the UK, Fire Sale cannot be held accountable for damages or imperfections in a framed artwork, and our guarantee becomes immediately void.

All orders found to be faulty or not as described will be refunded in full after we have received the item back to Fire Sale.  

All orders found to be faulty or not as described must be reported to Fire Sale with photographs within 14 days of receipt otherwise all guarantees and insurance are expired.  Fire Sale will endeavour to replace items after this, however this is not guaranteed.

All refunds will be processed in GBP. We cannot be held accountable to changes in exchange rates.

If you have any problems with your order or wish to cancel/exchange an artworks please contact us to arrange a refund, replacement or exchange. These terms and conditions do not affect your statutory rights as a consumer.